Rate planRevenue managementRoom types

May I Do #5: Review your plan rate structure

By May 5, 2020 May 12th, 2020 No Comments

As much as your room types, the rates plans are part of the products you are selling: they have attributes, restrictions and T&C that need to be defined first

  • First thing is to review all attributes, added values and cancellations policies you want to offer
  • Extract all rate codes from your PMS and do some cleaning – do not necessarily delete them as you may need to keep them for statistics but disable the unused ones to make sure they don’t “pollute” your system
  • Always keep in mind the customer: what will he see when looking at your website and other distributor? You need to make sure your structure is simple and efficient. 
  • Your rate names should be straightforward to understand – you don’t want the customer to have to wonder what the differences are and probably then move away to another platform…
  • Make the increment between rates clear – decimals can quickly look messy
  • Special Offers and Promotions can be a good tool but keep it for special occasions (or to play with the parity (sh!))


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